We exist to fix operational dysfunction. We take leading service management principles founded in IT and help you to apply them to beneficial effect across your entire enterprise.
Most organisations carry operational dysfunction that they've never stopped to solve or failed to recognise. Processes that break down at the seams. Teams that don't share a language. Services that frustrate the people delivering them as much as the people receiving them.
ESMi exists to fix that - empowering your leaders, managers and practitioners to build an organisation that simply works better. And that foundation is exactly what successful AI adoption demands.
ESMi is the recognised professional body and knowledge authority for Enterprise Service Management - operating across all sectors and geographies. As ITIL® became the foundation for IT, ESMi is the foundation for operational excellence.
ESMi serves medium to large organisations across all sectors that want or need to improve how their services function and prepare their operations for transformation.
We occupy the space between off-the-shelf training and high-cost consultancy - delivering better value, greater insight and longer lasting impact.
We are authoritative, expert and deeply practical. ESMi is a trusted guide that gives you the practical framework and capability to find answers and act on them. Professional, innovative and approachable, we carry the rigour of a recognised Institute.
When clients recommend us, they say: "We gained a shared language, a practical toolkit and the confidence to act."
Our values are the standard to which we hold ourselves to in every interaction, every programme, every client relationship.
We do what we say and say what we mean. In every transaction we act with honesty, positivity and creativity, and hold ourselves to our word.
We are a team of doers. We take responsibility, move with pace, hold each other accountable and see things through.
We hold ourselves to a high standard in everything we do - how we show up in a room, how we design and deliver our programmes. Credible, prepared and consistent.
ESMi is the only programme built on proven ITIL® principles and applied across the whole enterprise - to produce measurable operational improvement and better stakeholder outcomes.
Taking the tried, tested and successful principles of IT service management and applying them with rigour across the entire enterprise. No one else has done this.
Grounded in our Founder's decades of expertise and developed with King's College London. Unlike anything else available in the market. Recognised, credible, valuable certification.
We empower organisations in the how-to of service management - giving people the tools and capability to do the work, not just understand the theory.
Our content maps directly to the AI readiness frameworks used by McKinsey, Boomi and Gartner. You cannot leverage AI effectively without operational foundations that work. ESMi builds those foundations.
"The winners are doing the boring stuff well: data, processes, governance. No one wants to talk about it - but layering AI on top of a mess just gives you a faster, more expensive mess."John Sansbury, Founder - ESMi
Talk to an ESMi expert today and find out how we can help your organisation perform better - at every level.